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No refunds will be issued for concerts that are not officially cancelled by the Auckland Philharmonia except as required by law.
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In the event of an official concert cancellation by the Auckland Philharmonia, ticket holders may either:
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have the ticket value credited to their Auckland Philharmonia account to be used towards another concert in the 2026 season,
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request a full refund, or
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donate the ticket value back to the Auckland Philharmonia.
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The Auckland Philharmonia shall not be liable to the customer for any failure to perform any obligation under this agreement arising from causes beyond the Auckland Philharmonia’s reasonable control. This includes, but is not limited to:
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Acts of God
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terrorism
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war
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political insurgence or insurrection
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riots or civil unrest
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acts of civil or military authority
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strikes
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epidemics
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earthquakes
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extreme weather
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floods
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or any other natural or man-made event outside our control
If affected by such an event, the Auckland Philharmonia will use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.
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If you are unable to attend a concert, subscription tickets may be exchanged to another concert in the 2026 season, donated, or credited to your account.
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All ticket exchanges are subject to seat availability and must be requested through Auckland Philharmonia Ticketing at least 24 hours prior to the ticketed performance.
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If a ticket is exchanged from a Full Series concert to a different series, an individual concert, or a higher price reserve, the patron must pay the price difference.
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Unused account credit after 19 December 2026 will expire and be relinquished to the Auckland Philharmonia. It is not possible to carry 2026 account credit forward to the 2027 season.
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Account credit cannot be used to purchase Gift Certificates.
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IRD rules prevent the Auckland Philharmonia from issuing a tax deduction receipt for donated ticket value or account credit.