At least 48 hours before the day of a concert, please let the Auckland Philharmonia ticketing team know if you have any special needs, and we will make sure the venue supervision team is aware of your requirements.

There is mobility access at all central city venues where the Auckland Philharmonia performs, with a combination of lifts (elevators) and ramps to provide access. Companion seats are available for those booking wheelchair spaces and guide dogs are welcome.

Wheelchairs can be accommodated in the Stalls level of the Great Hall, the Aotea Centre and Bruce Mason Centre. Please advise ticketing staff when booking if you require a wheelchair position.

Hearing impaired: An induction loop system is available with full coverage in most seats in Auckland Town Hall, Aotea Centre and Bruce Mason Centre. More information is available at

You can check the accessibility before your arrival by using the Auckland Live Accessibility Virtual Tour.

Virtual Tour

For more details and any questions regarding Auckland Live venues (including Auckland Town Hall, Aotea Centre, Civic Theatre, Bruce Mason Centre) or patron services, please go to or phone (09) 307 2677.

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